Seller Agreement

getpointa (appointa technologies) provides multiple subscription tiers tailored to merchant scales. On the Starter Plan, you pay ₦0 in flat monthly costs, but the platform deducts a facilitation transaction cut (typically 1.5% + ₦100, capped at ₦2,000) on client commitment deposits to offset processing gateway fees.

By upgrading to our Pro or Business plans, you agree to pay a flat-rate monthly subscription fee (specified on getpointa.ng/pricing). In exchange, getpointa charges 0% platform transaction commission on your booking deposits.

Subscription plan fees are billed automatically in advance every 30 days. If your card or bank account settlement fails, getpointa will grant a 3-day grace period, after which your account will automatically default to the Starter Plan, locking premium features.

All commitment deposits paid by customers (Explorers) are routed through secure, PCI-DSS compliant checkout portals via Paystack and Flutterwave, and held securely in a non-interest-bearing platform escrow account.

The escrow balance is legally released to your merchant dashboard earnings immediately upon the occurrence of one of the following events: (a) the appointment is marked as completed by your staff, (b) the client confirms service delivery, or (c) the client is flagged as a late-cancellation or no-show.

If a client disputes the completion of an appointment (claiming the shop was locked or service was not rendered), the escrow funds are temporarily frozen and referred to our dispute verification team for arbitration.

getpointa releases cleared escrow deposit balances directly into the verified Nigerian corporate or individual bank account registered in your dashboard settings.

Payout transit timelines depend entirely on your active tier. Starter accounts are settled on a standard T+3 schedule (within 3 business days of appointment completion). Pro and Business plans are eligible for accelerated 24-hour daily settlements (including weekends and public holidays).

All payouts require active compliance with our bank details verification. Accounts with mismatching bank account names or flagged by central clearing networks for suspicious transactions will have payouts suspended pending verification.